Review Awaiting Overview (AI Update 6/18/23) – Linkasoarus

Learn about the review "awaiting" tab

What you will need

Already have an active Linkasoarus account
Already have at least one location created within Linkasoarus
Already connected your Google My Business account to your location within Linkasoarus

Don't have a Linkasoarus account yet? Start your 30-Day Free Trial Now!

Reviews Awaiting Overview

Select "Reviews"
Select "Awaiting"
Number next to Awaiting is the number of reviews waiting to be replied to
Option to bulk reply
Under "Action" click "Reply" to start the reply process
Click Google My Business link to view the Google My Business page on Google
Review = the reviewers name and the beginning of their review
Rating = star rating of the review
Reply date will be blank because the review has not been replied to
Reply time will be blank because the review has not been replied to
Edited Review will be blank unless the reviewer has already edited their review before you were able to reply to the initial review
Edited Rating will be blank unless the review has edited and change the star rating of their review
# of edits will be blank unless the review has edited their review before you were able to reply to the initial review
Edit Date & Time will be the most recent time that the review was created or last edited
Status will show "Awaiting Response" or "New Review"

Link Ai New Reply Feature & Assigning Reviews (6/18/23)

Assigning A Review To A Team Member To Reply To

Select name from Review Assigned to:
Once the name is changed this team member will receive an email and in-app notification with a copy of the review as well as a notification you asked them to reply to this review

Using Link Ai To Reply To Google reviews

Type your "objective" for Link Ai when writing your review reply or select from one of the 3 pre-written options.
Click "Write My Reply"
Link Ai will write a personalized professional reply that is specific to what was written in the review with your objective in mind. Example: if you want the customer to contact you to resolve a poor review Link Ai will ask the customer in the reply to contact you.
[Best Practice] have your default Google My Business signature already setup for all locations for 1-5 star reviews
Use the "Live Preview Reply" button to view how the entire reply will look once you click "Send Reply"
Edit the reply if needed to be "perfect"
You can ask Link Ai to write up to 3 different replies for each review.

What you can do now

If you have any questions about this, please contact our support team by clicking the support icon listed under your profile in the top right-hand corner of your account.

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