Analytics dashboard view – Linkasoarus

Learn how to navigate your dashboard

What you will need

Already have an active Linkasoarus account
To views stats you'll need:
- Already have at least one location created within Linkasoarus
- Already connected your facebook fan page to your location within Linkasoarus
- Already connected your Google My Business listing to your location within Linkasoarus

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Step 1: Sort By Group

Select "Filter by Groups" if you want to change view by group(s)
From drop down choose to include or exclude a "group"
Select "Filter by Location # if you want to view 1 or a custom group of location stats
If no filters are selected all locations analytics will be viewed

Step 2: My Organization & Linked Accounts

Locations = Total number of active locations. "Active" has either a facebook or Google My Business account linked
Team = Total number of team members that have been added to your organization
Linked Accounts = Total number of linked facebook accounts to your locations
GMB (Google My Business) = Total number of Google My Business accounts linked to your locations

Step 3: Analytic Stats Explained Include:

Google My Business (note: GMB analytics require a 6 day wait period to be completely up-to-date)

Reach = Total number of people that have viewed your Google My Business accounts
Engagement = Total number of people that have clicked (call, directions, website, etc.) on your Google My Business account

Facebook (note: facebook analytics are updated on the hour)

Reach = Total number of people that have viewed anything on your facebook pages (posts, ads, profile, etc.)
Engagement = Total number of people that have interacted with anything associated with your facebook pages (liked, shared, commented, etc.)

Google Reviews

Current Average Rating = overall current star rating on all locations and reviews
Total # or Reviews = Total reviews received since each of the Google My Business account were active
Date Range Average Rating = Review rating based on the date range selected

Facebook Followers

Total # of Followers = Total number of people currently following your facebook pages
Date Range # of New Followers = Total new followers based on the date range selected

Facebook Posts

Total # of Posts = Total number of facebook posts on all your linked facebook pages
Date Range # of Posts = Total number of facebook posts based on the date range selected

Average Reply Time On All Reviews

Reply Time on All Reviews = how long it took to review to a Google review
# of Reviews That Have Been Replied To = Total reviews that have received a reply
# of Reviews Waiting For Reply = Total review currently waiting for a reply
Oldest Review Waiting For Reply = If multiple reviews waiting for a reply this is how long the oldest review is waiting
# Of Edited Reviews = The number or reviews that customers have changed start ratings "to." If under the 5 star column then these are review that have been change "up to" a 5 star

Date Range Average Reply Time

Same stats as above except just for the selected date range

Facebook Inbox (Messenger) UPDATED 1/21/22

From the dashboard view scroll down to facebook inbox (messenger)
- Non-applicant conversation - inbox messages sent by customers or potential customers
- Non-applicants messages replied to within 24hrs = you have 24hrs to reply to an inbox message and this shows the number and percent of messages that received a reply
- "Good" conversations = conversations you "tag" as a positive message
- "Bad" conversations = conversation you "tag" as a negative message
- "None" categorized = conversation still waiting for you to "tag" as either good or bad

Facebook Job Applications

From the dashboard view scroll down to facebook Job Applications
- Applications received are the total number of applicants who applied to a facebook job posting
- Applications replied to within 24hrs = facebook allows up to 24hrs to reply to an applicant and this stats show how many received a reply
- "Hired" are applicants you "tag" as hired
- "Not hired" are applicants you "tag" as not hired
- "Awaiting response" are applicants still waiting for you to update their status

What you can do now

If you have any questions about this, please contact our support team by clicking the support icon listed under your profile in the top right-hand corner of your account.

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